Booking and payments
In order to confirm your place on a tour you will need to return a completed booking form with a deposit of US $100 per person. On receipt of your deposit, we will send you confirmation of your booking along with details for the payment of the balance. The booking will not be accepted and no contract responsible until the deposit is received.
The balance should be paid in USD cash after you arrive to Mongolia, before your tour starts. The deposit payment can be made by visa or master cards, bank wire transfer or international money transfer services such as MoneyGram and WesternUnion.
Cancellations
100USD service charge will be assessed on cancellations received at least 30 days prior to departure. Otherwise the deposit is non-refundable unless credited towards another trip departing within half year.
We strongly recommend you protect yourself by purchasing travel insurance. Although we have never had to cancel a tour, we reserve this right for any reason. If the tour is canceled by us, all deposit will be returned fully.
Prices
Scheduled tour prices are based on minimum of 1person. The hostels or hotel costs will not be included the tour price. You can make reservation your accommodation in Ulaanbaatar through us and single or double room supplement is available upon your request. All extra charges and optional activities not mentioned in the tour itinerary must be paid by you.
Passports and Visas
Clients must ensure that they are aware of all relevant passport and visa requirements and they allow adequate time to obtain them. You can obtain visas from the Mongolian embassy or consulate in your country using our tour confirmation letter after the booking deposit is received. If there is no Mongolian embassy or consulate in your country, one month-long visas can be obtained on the spot once you arrive at the airport or railway station in Ulaanbaatar. You will need an official confirmation letter from us.
Insurance
A condition of booking our trip is that clients must be fully and adequately insured for the duration of their chosen trip. We believe that your safety and enjoyment are the most important things. Comprehensive travel insurance is essential, therefore, whenever you travel abroad.
Your responsibilities
Tour booking will be accepted on the understanding that you realize the inherent risks and hazards of the tours and agree to take responsibility for your actions and safety. On the tours it is necessary that you agree to abide by the authority of the tour assistant / cook who will be working to ensure the safety and welfare of the group. Any action that jeopardizes this may result in you being asked to leave the tour with no right to a refund or any compensation. Special requests and any medical issues or conditions must be brought to our attention at the time of booking. We cannot be held liable for any actions or events that could have been avoided with proper disclosure of information. Personal property is always your own responsibility, as is ensuring that you have all the appropriate passport and visa requirements for the duration of the tour. Smoking is not permitted in any vehicle.
Our Responsibilities
Our company responsibility only starts at the designated meeting point and time i.e. when you meet the tour assistant / cook in Ulaanbaatar, capital city of Mongolia. We cannot be held liable for any expense or inconvenience before that, or as a result of you failing to join the tour at that time. We are not responsible for any terrorist attacks, political unrest, war, earthquakes, landslides, cancellations or delays of airlines and train companies.
Itineraries and tour details
Tour itineraries should be taken as an indication of what each group should complete and not as a contractual obligation. The nature of the tour requires a flexible approach to the stated itinerary and all participants should accept this flexibility and acknowledge that delays and alterations and their results (such as inconvenience or disappointment) are possible. No refund or compensation will be given for any unused transport, accommodation, services or features of the tour. All details are accurate at time of going to press and any significant alterations will be brought to your attention at time of booking.
Complaints
Any problems or complaints about the tour should be raised with the tour assistant / cook at the earliest opportunity and they will normally be rectified or appropriate action taken.
Legal term
All terms and conditions are made subject to, and enforced by, Mongolian law and must be done so in a Mongolian court. If you require further action on return we will try and work towards an agreed settlement but you must notify us in writing within 21 days of the completion date of the tour.